This Privacy Policy for Eli Adams Jewelers, Inc. (“Company,” “we,” “us,” or “our”) explains how and why we may collect, store, use, and share (“process”) your information when you:

• Visit our website at eliadam.com
• Make a purchase in-store or online
• Place an item on layaway or leave a piece with us for repair/service
• Sign up to receive our SMS text messages or email newsletters
• Engage with us in any sales, marketing, or promotional event

We may collect the following personal information:

• Contact Information: Name, email address, phone number, billing/shipping address.
• Transaction Information: Purchases, layaway details, repairs, warranties, and appraisals.
• Payment Information: Credit/debit card data and billing details (processed securely by our payment processors: Stripe/Shopify Payments/PayPal).
• Repair/Layaway Identification: ID details when you leave items for service or for financing purposes.
• Marketing Information: Preferences provided for SMS or email communications.
• Technical Data: IP address, browser, device, and cookies when visiting our website.

We do not intentionally collect sensitive personal data such as medical records, biometric data, or political opinions.

• Fulfill purchases, layaway agreements, repairs, warranties, and returns.
• Provide customer service and communicate order or service status.
• Send marketing offers, promotions, and updates by SMS and email.
• Improve our website, store experience, and product offerings.
• Comply with legal obligations (taxes, fraud prevention, security).

• By signing up, you consent to receive automated promotional and personalized messages (sales, new arrivals, service reminders, event invitations).
• Consent is not a condition of purchase.
• Message Frequency: SMS may be sent periodically (up to 30 per month). Emails may be weekly or monthly.
• Opt-Out:
  • SMS: Reply STOP to unsubscribe (you may receive a confirmation text).
  • Email: Use the unsubscribe link in any email (allow up to 10 business days to process).
• Help: Reply HELP for SMS assistance or email customerservice@eliadam.com.
• Carrier Disclaimer: Message/data rates may apply. Carriers are not liable for delayed or undelivered messages.

We do not sell your personal information. We may share limited data with trusted third parties, including:

• Payment processors (Stripe, PayPal, Shopify Payments) to complete transactions.
• Shipping providers (UPS, FedEx, USPS) to deliver purchases.
• Marketing & Advertising partners (e.g., Google, Facebook, Instagram) for ads, promotions, and remarketing.
• SMS & Email platforms (e.g., Klaviyo, Mailchimp, Twilio, Shopify Email) to send subscribed communications.
• Analytics providers (e.g., Google Analytics) to understand traffic and improve experience.
• Legal & Compliance partners, when required to comply with the law or protect our rights.

Partners must keep your information confidential and secure and may not use your data for other purposes.

• Customer records (purchases, repairs, warranties, invoices) are retained for at least 7 years or as required by law.
• Marketing preferences may be retained until you opt out.
• We apply reasonable administrative, technical, and physical safeguards. However, no method of electronic storage is 100% secure.

Depending on your location (California, New Jersey, EU, UK, Canada, etc.), you may have the right to:

• Access, update, or correct your information.
• Request deletion (subject to legal retention obligations).
• Opt out of marketing communications.
• Request details of how your information is used or shared.

Submit requests via customerservice@eliadam.com or call (201) 880-4130.

We use cookies to improve performance and personalize your shopping experience. You may disable cookies in your browser settings, but some features may not function as intended.

We do not knowingly collect data from children under age 13. If such information is collected inadvertently, it will be deleted promptly.

We may update this Privacy Policy periodically. Changes will be posted on eliadam.com with the “Effective Date” updated. Continued use of our Services means you accept the revised policy.

This Privacy Policy is governed by the laws of the State of New Jersey. Any disputes shall be resolved exclusively in the courts of Bergen County, NJ.

Eli Adams Jewelers, Inc.
114 Essex Street, Suite 110
Rochelle Park, NJ 07662

📧 customerservice@eliadam.com
📞 (201) 880-4130