If you are not satisfied with your purchase, you may exchange or return items that are not personalized for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse (14 days from delivery for pre-owned items). Remember, the cost of shipping will be deducted from your total refund. Please see our note below regarding Special Orders. All purchases, accessories, serial numbered security tags (if provided), and packing materials, original sales receipt, must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.
ITEMS THAT ARE PERSONALIZED , ENGRAVED ARE NOT ELIGIBLE FOR RETURN.
If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact Eli Adams Jewelers within 3 days of receipt of your shipment to make the necessary corrections.
How to return or exchange an item
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If defective, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer’s package.
- Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Items must be returned to
ELI ADAMS JEWELERS
114 ESSEX ST , SUITE 110 , ROCHELLE PARK NJ 07662
(201) 880 4130
Select items sold on eliadam.com may be considered a "Special Order". These items are engraved or personalized. If this is the case, we will not be able to accept a return or exchange on these items.